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Mastering complaint handling is essential for law firms, ensuring client satisfaction and a competitive edge.

In this blog we detail the steps should law firm leaders take to improve the financial hygiene of their firms.

Effective meetings are crucial in law firms. This blog discusses strategies to improve meeting productivity, decision-making, and engagement.

This blog focuses on the crucial role of customer service in setting law firms apart from their local competitors. It highlights the challenge of differentiating one's firm and emphasises that exceptional customer service is the key to achieving this.

Key themes from the Institute of Legal Finance and Management Spring Conference: SRA priorities, improved customer care, proactive compliance, workplace culture, cyber security.

Monitoring financial performance at all levels of your firm is crucial to maintaining a vibrant profitable business. There are three important steps to successfully implement a performance monitoring programme.

If you are considering moving to a team-based approach at your law firm, or looking to improve the performance of an existing team, here are my Top 10 Tips of what to look out for.

According to a recent report in the Law Society Gazette, law firms with a "pervasive toxic culture" may face fines from the Solicitors Regulation Authority (SRA) and Solicitors Disciplinary Tribunal (SDT).

With the likely economic downturn, it is time high street firms increased activity on their wills bank and encouraged clients to update their wills.